2018 Toyota Prius Recall FAQ

No one is excited about receiving a recall notice in the mail. After all, you rely on your vehicle to get you to work and school. But recalls are relatively common and nothing to get anxious about — in fact, you may feel safer knowing that your car manufacturer and dealership are looking out for your safety by taking steps to repair issues before they lead to problems on the road.

You may have read or seen information in the news about a recent Toyota Prius recall. And you probably have questions about how this affects you and your lovely Prius. Here are some of the common questions our Sedalia Toyota dealership has received about the Prius recall.

toyota-prius-recall

Why Was a Recall Issued for the Toyota Prius?

The recall issued in early October involves an issue that Toyota engineers discovered and want to prevent in the real world. Under very specific circumstances, the hybrid system goes into a fail-safe mode if it overheats or encounters another issue; this lets you slowly drive home or to a safe location before the car is inoperable. It’s possible in rare situations that an affected model could encounter problems when it tries to enter this mode and stall or lose power. While the driver would be able to use power steering and braking without any problem, a stall while driving at higher speeds could be dangerous.

Which Prius Vehicles Are Included in the Recall?

Since the Prius is an extremely popular Toyota hybrid car, about 807,000 Prius models in the U.S. are included in the recall, including 2010-2014 Prius cars and 2012 to 2014 Prius V cars.

How Do I Check to See if My Vehicle is Affected?

The National Highway Traffic Safety Administration maintains a website where you can check on all the details of safety recalls for vehicle manufacturers. Go to www.nhtsa.gov and enter your car’s VIN to check if it has been recalled. You can also check on Toyota’s website at www.toyota.com or on our website right here.

Need help finding your VIN? Check the lower left side of your car’s windshield for a metal tag with a 17-digit number. It may also be on your car’s registration paperwork.

How Is the Problem Going to Be Fixed?

The issue of stalling instead of entering a fail-safe mode is one that’s directed by the vehicle’s software. Toyota is working on a software upgrade to the cars’ motor electronic control systems and hybrid drive ECUs. When that’s completed and thoroughly tested, the manufacturer will make it available to all Toyota dealers for installation on affected vehicles.

How Do I Get Recall Repairs Made?

As Toyota makes software upgrades available to dealers, you’ll receive a notification from Toyota that your car can be repaired. At that time, you can make an appointment with your dealership for the new software to be installed. Appointments at our Sedalia Toyota dealership can be made online or by calling 660-826-5400.

What Will the Repair Process Be Like?

Because all that’s needed for the fix is a software upgrade, your appointment will be brief. While you’re with us, you can enjoy our comfortable customer lounge with Wi-Fi and freshly brewed coffee.

How Much Will It Cost to Get My Prius Fixed?

The repair covered by this Toyota Prius recall will be free for all registered owners.

Will a Temporary Rental Vehicle Be Provided?

Because the fix for this issue is a software upgrade, the repair can be performed quickly at your dealership and won’t require a physical part. Toyota’s Transportation Assistance Policy that covers loaner vehicles only allows for a rental car if your vehicle repairs will take longer than one day to complete. Most owners should have short appointments and won’t need to utilize another vehicle.

Wasn’t My Prius Already Recalled For This Issue?

Some Prius vehicles were recalled in February 2014 and July 2015 for potential problems with the fail-safe mode. These issues were fixed with software updates, but the previous recalls did not cover the new condition that this recall addresses.

While recalls can be a hassle, we plan to work with Toyota to make recall repairs on your Toyota Prius as soon and as quickly as possible. If you have additional questions about your Prius and the October 2018 recall, please call our Sedalia Toyota service center at 660-826-5400. Serving all of Sedalia, Knob Noster, and Whiteman Air Force Base, our Toyota dealership is here to help each customer!

 

Sources:

https://www.cbsnews.com/news/toyota-hybrid-recall-prius-included-in-car-recall-for-stalling-problems-2018-10-05/

https://www.npr.org/2018/10/05/654782186/toyota-says-it-s-recalling-more-than-800-000-prius-vehicles-in-u-s

https://pressroom.toyota.com/releases/toyota+is+conducting+a+safety+recall+involving+certain+prius+vehicles+october+5+2018.htm

http://toyota.custhelp.com/app/answers/detail/a_id/7653/~/if-my-vehicle-requires-a-warranty-repair%2C-will-toyota-provide-me-with-a-loaner

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